telecom & media

Business process digitalization streamlines fixed services provisioning and fulfilment for A1

telecom & media

Business process digitalization streamlines fixed services provisioning and fulfilment for A1

telecom & media

Business process digitalization streamlines fixed services provisioning and fulfilment for A1

Success story

Success story

Success story

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The new system needed to support processes for fixed network technologies, both fulfilment and troubleshooting with complex scheduling business rules to support different dispatching teams.
"Implementation of GDi Ensemble W4 Scheduler has helped us digitalize a set of rules that was previously stored in various tables, enabled us to improve workforce utilization and redistribute agents to more demanding tasks"
Minja Vukelić
Fixed Access Network Operation and Process Support Manager, A1 Croatia
View full story
The new system needed to support processes for fixed network technologies, both fulfilment and troubleshooting with complex scheduling business rules to support different dispatching teams.
"Implementation of GDi Ensemble W4 Scheduler has helped us digitalize a set of rules that was previously stored in various tables, enabled us to improve workforce utilization and redistribute agents to more demanding tasks."
Minja Vukelić
Fixed Access Network Operation and Process Support Manager, A1 Croatia
The new system needed to support processes for fixed network technologies, both fulfilment and troubleshooting with complex scheduling business rules to support different dispatching teams.
"Implementation of GDi Ensemble W4 Scheduler has helped us digitalize a set of rules that was previously stored in various tables, enabled us to improve workforce utilization and redistribute agents to more demanding tasks."
Minja Vukelić
Fixed Access Network Operation and Process Support Manager, A1 Croatia
View full story
Client
A1 Croatia
A1
Description
Part of A1 Telekom Austria Group, which provides mobile, fixed, IPTV and ICT services to more than 2 million customers.

Impact

30%
reduction in average time for customer service provisioning.
4%
increase in work orders successfully completed within planned time.
3000
work orders per typical day successfully scheduled.
rhs img-telecom-and-media-A1-1000
rhs img-telecom-and-media-A1-800
PROVEN SUCCESS IN TELECOM & MEDIA

Partnering A1 into the future with smart applications.

Ask us about this
telecom and media isometric
150
workers dispatched in a typical day.
300
licenced A1 company users.
PROVEN SUCCESS IN SMART TELECOM & MEDIA

Partnering A1 into the future with smart applications.

Ask us about this
telecom and media isometric
150
workers dispatched in a typical day.
300
licenced A1 company users.

Key business sector topics

Resources inventory
Network Planning
Automated services provisioning
IoT and AI
Workflow/workforce optimization
Technology agnostic

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