telecom & media
Business process digitalization streamlines fixed services provisioning and fulfilment for A1
telecom & media
Business process digitalization streamlines fixed services provisioning and fulfilment for A1
telecom & media
Business process digitalization streamlines fixed services provisioning and fulfilment for A1
Success story
Success story
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The new system needed to support processes for fixed network technologies, both fulfilment and troubleshooting with complex scheduling business rules to support different dispatching teams.
"Implementation of GDi Ensemble W4 Scheduler has helped us digitalize a set of rules that was previously stored in various tables, enabled us to improve workforce utilization and redistribute agents to more demanding tasks"
Minja Vukelić
Fixed Access Network Operation and Process Support Manager, A1 Croatia
View full story →
The new system needed to support processes for fixed network technologies, both fulfilment and troubleshooting with complex scheduling business rules to support different dispatching teams.
"Implementation of GDi Ensemble W4 Scheduler has helped us digitalize a set of rules that was previously stored in various tables, enabled us to improve workforce utilization and redistribute agents to more demanding tasks."
Minja Vukelić
Fixed Access Network Operation and Process Support Manager, A1 Croatia
The new system needed to support processes for fixed network technologies, both fulfilment and troubleshooting with complex scheduling business rules to support different dispatching teams.
"Implementation of GDi Ensemble W4 Scheduler has helped us digitalize a set of rules that was previously stored in various tables, enabled us to improve workforce utilization and redistribute agents to more demanding tasks."
Minja Vukelić
Fixed Access Network Operation and Process Support Manager, A1 Croatia
View full story →
Client
A1 Croatia
Description
Part of A1 Telekom Austria Group, which provides mobile, fixed, IPTV and ICT services to more than 2 million customers.
Impact
30%
reduction in average time for customer service provisioning.4%
increase in work orders successfully completed within planned time.3000
work orders per typical day successfully scheduled.
Key business sector topics
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