Plan, design, manage
We provide a comprehensive enterprise Operational Support System (OSS) for telecom networks, to support processes such as: network inventory maintenance, services provisioning, network components configuration, fault detection management and maintenance.
The network inventory tracks physical, inside plant, and logical assets including the complete lifecycle of all associated materials.
- Easily analyze network failure consequences and disconnections impact.
- Check and verify service availability for any address location.
- Fast deployment of new services.
- Make more efficient use of network resources.
- Provide services sales support.
- Swift analysis and management of failure incidents.
- Generate fully detailed reports.
Where strategy meets opportunity
Use GDi tools and platforms to provide a foundation for understanding all relationships between your company, customers and competition.
Integrate network and customer data to analyze competitive activities, customer churn, and general market trends. Develop strategic marketing and network expansion plans based on improved understanding of competition, customers, and market potential.
We can provide you with set of tools for enhanced market development and strategic planning that enable and encourage:
- Visualization of existing market position and future potential by adding customer characteristics (behavior, values, lifestyles) on the top of region social and location data.
- Strategic planning and analyses for sales activities, POS network planning, media planning, market share determination.
- Performance controlling (KPI tracking, value per POS/region).
- Sales targeting/routing – sales routing optimization.
- Capturing points of interest with GDi Atlas and GDi Ensemble Smart Search and online content/interests per region.
Streamline and harmonize all business processes
Our business process management (BPM) solution supports a fully systematic approach to making business process workflows more effective, more efficient and more capable of adapting to any rapidly changing environment. Improve business performance outcomes and increase operational agility and so deliver the best value to customers and stakeholders.
Manage both manual and automated processes to ensure successful delivery of end-to-end services. Our solution offers maximum flexibility for handling frequently changing business processes – monitor and measure process performance – identify and remove process bottlenecks.
Optimize costs and increase process efficiency in areas such as: service assurance management, customer support, and corporate administration.
Ensure personnel with the necessary skills are at the correct location at the right time.
Using our solution for workforce operations, easily manage telecom worker activity, schedule dispatch work and ensure personnel safety. Allow staff to respond to any daily dynamic situation or change in scheduled plans and increase workforce efficiency.
- Manage workforce resources (employee, contractor or vendor) time, skills and attendance.
- Schedule workforce resources – match those with the correct skills to work order, task type and service. Get the correct devices, materials to the field force at the correct customer location.
- Log user actions and system changes.
- Dispatch with Automatic vendor selection (AVS) – Automatic resource selection depending on covered location and/or depending on resource workload.
- Geographical Routing and Dispatching – In addition to supporting dispatching of resources based on location of the vendor, optionally use geographical and street based routing and scheduling of vehicles and resources.
Digital transformation and intelligent operations
The telecom and media sector is at the forefront in the use of new technologies, devices and infrastructure.
Our solution for asset management allows telecom and media organisations to constantly visualize, analyze and control telecom asset performance.
With decades of experience in the telecoms industry, our proven solutions consistently help the drive towards improved services, greater efficiency, and reliability. Organisations are able to get the best possible return on investment for any asset by driving down costs and enhancing the capacity for business growth.