The tourism and hospitality industry is highly fragmented, with subsectors such as transport, accommodation, restaurants and catering, personal and niche services which are are all subject to very different challenges and opportunities. Furthermore, it includes diverse and complex geographical subsectors with different challenges in urban, rural, and island destinations. In addition, it now faces new challenges, brought about by the current COVID-19 pandemic.
Digitalization has already brought some significant transformation to this sector from the customer point of view such as online reservation and evaluation platforms. But tourist operators, especially small to medium-sized enterprises (SMEs), are generally characterised by low levels of digitalization.
However, to remain competitive, all tourist businesses must continue to digitalize processes in the most cost effective way. To address their needs, operators can now benefit from the vast experience of GDi in implementing the latest advances in digital technologies across multiple business sectors. By using GDi Ensemble digital tools, they now have a selection of intuitive, ready to use geo-enabled commercial-off-the-shelf (COTS) products for asset management, property maintenance, and comprehensive workforce/work order management. Implementing Ensemble products not only means having the latest digital tools, but includes comprehensive employee training on all our software, with full partnership and support for your new streamlined and automated business processes.