GDi SMCO (Support, Maintenance and Cloud Operations) department is at the core of company relations to its continued long-term mission critical customers. Communication, responsiveness, reliability and deep interest in customer success is the core value of the department.

At the GDi SMCO department located in Zagreb, Croatia we have an opening for GDi Support, Operations and QA Engineer to support users, in highly competitive industries throughout the world.

Main activities include:

• Client system operations monitoring, constant optimization and performance issues resolution
• System add-ons and upgrade deployment planning, testing for supportability, documentation
• Installation and troubleshooting of complex IT solutions in enterprise environment
• Occasional installation/reinstallation and complete test laboratory setup for various testing and ‘testing in development’
• Occasional installation, reinstallation and complete testing, development systems configuration / reconfiguration on client side in support of customer upgrades, updates, new deployments
• Testing support, UAT support
• Operational support and system maintenance
• Debugging and troubleshoting of customer issues by phone, email or on-site, at various levels of complexity
• Using ticketing and colaboration tools to manage issues and recommending changes to improve the effectiveness of support procedures
• Cooperation with GDi Products and GDi Professional Services department in development, support, testing and quality assurance of new GDi Products
• Identifying and communicating feature requests to systems engineering and GDi Product management
• Identifiying and participating in product, technology, and process improvements
• Periodical work during non-standard working time (24/7).
• Occasional travelling to various locations worldwide, according to business needs such as conferences or customer demonstrations.
• Proficient use of IP based communication and web conferencing technologies such as Skype, Go-to-meeting and Go-to-webinar.

• Bachelors or Master’s Degree in Computer Science or related technology sciences
• Basic Knowledge of systems and network administration (AD, TCP/IP, DNS, IIS )
• 3+ years of experience in IT support, software deployments and /or integration
• Basic understanding of most popular database engines is an advantage (MSSQL, Oracle, MySql)
• Experience with cloud infrastructure (Azure) is an advantage
• Understanding of DevOps methodology is an advantage
• Strong application analysis and issue resolution (troubleshooting) skills
• Excellent written and oral communications skills with ability to work effectively and provide feedback to customers
• Proficiency in English language, fluent oral and written communication
• Professional attitude and relationship with internal and external clients and colleagues
• Initiative and collaboration skills to achieve business goals