NOC System Engineer

Start date:  Immediately or after 30 days’ notice period.

Contract type:  permanent

Location:  Zagreb.

Travel: Requires occasional travel to customer sites in Europe / EMEA and our regional offices.

What’s great about this opportunity?

  • Join GDi team and work with high-profile business clients on challenging projects and technologies
  • Give your contribution in delivering quality products that aim to be the top of their kind
  • Bring your best practices on board and set high standards for the team

Your challenge

We are looking for a NOC (Network Operation Centre) System Engineer to accomplish primary goal of network monitoring and troubleshooting computer and telecommunication networks and systems. A NOC engineer ensures smooth functioning of the IT Infrastructure for business needs and keeps the downtime to a negligible level. NOC engineer needs also to understand the architecture of the GDi Products and client-specific applications we support, as well as working knowledge of the underlying platform (cloud and on premises).

Our opening provides an excellent opportunity for those looking to participate on one of our many innovative projects at high-profile clients in highly competitive industries throughout the world.

As part of our team you will be working on:

  • IT systems monitoring, troubleshoot problems, tracking issues, report incidents and constant optimization
  • Installation and configuration of the new GDi NOC, together with our Senior NOC Engineer
  • System add-ons and upgrade deployment planning, testing for supportability, documentation
  • Installation and troubleshooting of complex IT solutions deployed on enterprise environment (GDI Cloud and on-premises)
  • Internal (dev/test) operational support and system maintenance (Microsoft Azure, AWS and GDI Data centre)
  • Cooperating with GDi Products and GDi Professional Services department in implementation, integration, support and quality assurance of GDi Products (DevOps Environment)
  • Using IP based communication and web conferencing technologies (Microsoft Teams, Skype, Slack, Amazon Chime, etc.)
  • Periodically working during non-standard working time (24/7).
  • Occasionally travelling to various locations worldwide, according to business needs, such as conferences or customer demonstrations.

About you:

  • Bachelors or Master’s Degree in Computer Science or related technology sciences
  • At least 4 years of proven experience in IT Support, operations, configuration and provisioning of software and/or hardware equipment
  • Knowledge of systems and network administration (AD, TCP/IP, DNS, IIS, LB …)
  • Knowledge of Virtualization (Vmware, Hyper V), Cloud concepts and technologies (e.g. Azure)
  • Understanding of container technologies and concepts such as Docker, Kubernetes and OpenShift is an advantage
  • Strong application analysis and issue resolution (troubleshooting) skills
  • Excellent written and oral communications skills with the ability to work effectively and provide feedback to customers, senior level managers and vendors
  • Microsoft Certified Systems Engineer (MCSE) certificate is an advantage
  • Experience gained by working in large and global enterprises and teams (especially TELCO area) is an advantage
  • Proficiency in English language, fluent oral and written communication with clients worldwide (telecom companies, system integrators, e-government)
  • DevOps competences are plus
  • Professional attitude and relationship with internal and external clients and colleagues
  • Initiative and collaboration skills to achieve business goals

Few more reasons to apply

  • International and professional business environment and team work.
  • Opportunity for continuous development and learning through internal seminars, educations and conferences.
  • Potential to grow within a dynamic team, in a company expanding globally.
  • Flexible working hours.
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