ArcGIS Enterprise Solutions Specialist

Start date:  Immediately or after 30 days’ notice period.

Contract type:  permanent

Location:  Zagreb.

Travel: Requires occasional travel to customer sites in Europe / EMEA and our regional offices.

Your challenge

We are expanding our team in Zagreb and are looking for an ArcGIS Enterprise Solutions Specialist responsible for providing local training, consulting, development, and technical support to our clients. Since we have a long-lasting partnership with Esri, the world leader in the practical implementation of GIS with its flagship ArcGIS software, we are looking for an ArcGIS technology enthusiast.

Esri inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them. Today, ArcGIS is used by more than 350,000 organizations worldwide including most national mapping agencies, large cities, local governments, various companies, colleges and universities, and many others in dozens of industries. Working at GDi with ArcGIS is a place to do your best work in a supportive culture that encourages creativity, conversation, collaboration with incredible coworkers, and passion for each project.

What will you do?

  • Identify, understand, and articulate solutions for customer issues including installation, configuration, and performance of ArcGIS Enterprise and related technologies
  • Provide high-quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting
  • Resolve technical issues related to enterprise GIS servers using Esri tools and other related technologies
  • Provide configuration guidance and best practices for end-users
  • Design presentations for technical and non-technical audiences, present at large conferences, and trade shows
  • Work in other technical areas of ArcGIS software support, and deployment for end-users as business needs require

About you:

  • Working knowledge of Esri products (ArcGIS Enterprise, ArcGIS Pro and ArcGIS Online)
  • Experience with using current GIS technology and leveraging the full ArcGIS enterprise suite of tools to demonstrate Esri’s patterns of use
  • Knowledge of ArcGIS from an IT context (e.g., hardware, software, storage, security, networking, servers, databases, web services, virtualization, cloud computing…)
  • Ability to learn new concepts quickly, retain substantial amounts of information, and adapt to a changing work environment
  • Ability to provide outstanding customer service through troubleshooting and analytical skills
  • Ability to patiently communicate technical information clearly and concisely
  • Ability to gain an understanding of systems administration and troubleshooting of multiple operating systems
  • Strong prioritization skills including managing time and workload efficiently
  • Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency

Nice to have:

  • Bachelor’s degree in GIS, geography, environmental science, or computer sciences
  • Any ArcGIS Certificate is a plus
  • Experience of working in a high-energy, fast-paced, enthusiastic work environment

Few more reasons to apply

  • International and professional business environment with a friendly team atmosphere and knowledge-sharing culture
  • Opportunity for continuous development and learning through internal seminars, educations, and conferences
  • Potential to grow within a dynamic team, in a company expanding globally
  • Competitive salary according to your experience
  • Various team activities including the GDi board game events and group sport activities based on your interests – tennis, football and basketball.
  • If group sports are not for you, we offer a subsidized MultiSport card.
  • Flexible working hours and remote work whenever you need it.
  • A pet-friendly office.

How to apply?

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